What to expect when working with DOCET LEGAL.

A short discussion, usually 15 to 30 minutes by telephone or video, to understand the matter and the commercial context. There is no charge and no obligation. The aim is to assess whether the firm is the right fit, and to give you enough information to decide whether to proceed. If the matter is outside the firm's regular areas, a referral is offered.

A brief summary of the matter is useful. A few sentences on what you are trying to do and what is currently in issue. If there are documents central to the question (a draft contract, a lease, heads of agreement, a letter of demand), send them in advance. Do not send sensitive personal or financial information until an engagement has been confirmed in writing.

A costs disclosure is a written document required under Part 4.3 of the Legal Profession Uniform Law (NSW). It explains the basis on which fees will be charged, the estimated total, the major variables that could affect the cost, and your rights as a client, including the right to negotiate. You will receive one before substantive work begins on any matter where the total fee is likely to exceed $750 ex GST.

The engagement letter records the scope of work, the fee or fee basis, the assumptions behind both, what is included and excluded, who is responsible for what, and the terms of the engagement. It is signed by the client before work begins. If the scope materially changes during the matter, a written variation is provided.

Communication is direct and substantive. You will not be passed between staff. Emails are answered with attention to the actual question rather than with general statements. Drafts and advice are provided with explanations of the choices available, not just conclusions. Where a decision belongs to you, the firm makes that clear.

It depends entirely on the matter. A contract review typically takes a few business days from receipt of documents. A business sale or franchise establishment runs for weeks. A complex transaction or dispute can run for months. The firm provides realistic timing estimates at the outset and updates them if the position changes. There is no value in optimistic timelines that fail to hold.

Ask. Initial enquiries are welcome by email or telephone, without obligation. If the matter is outside the firm's regular areas, a referral is offered to a practitioner with the right experience. There is no benefit to either side in taking on work that is not the right fit.

You can end the engagement at any time. The firm will provide the file, account for any costs incurred up to that point, and assist with an orderly transition to another lawyer if you choose. Reasons are not required, though if there is something specific that is not working, telling the firm gives both sides a chance to address it.